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Customer questions and answers for
A50 Wireless Headset

ASTRO Gaming is ready to invade the living room with the wireless A50 Headset. Experience Dolby 7.1 Surround Sound with clarity and performance powered by KleerNet's strongest 5.8Ghz solution available. Hear the difference that professionally tuned audiophile-grade sound makes.
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Customer questions and answers for A50 Wireless Headset

Question

does the a50 without the mixamp still work the same

So I have a budget of up to$ 215 for a headset right now and I was looking at the A50 without the mixamp. Do you still you get good game volume and chat volume. I never understood the what the mixamp does I would gladly buy it with one but because of my budget I can't. Also can you adjust your volume with the A50 chat and game volume with the button on the side of the headset. My MLG team wants me to try out the astro so we should if we should switch from turtle beach to astros
Age: 18 to 24
Gender: Male
asked 1 year ago
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Anonymous
USA
on A50 Wireless Headset
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answer 1
Hello Anonymous,

What you say is the mixamp is actually the transmitter(the mixamp is already built in the headset itself). The transmitter is the little box that basically pics up the sound from your xbox and sends it to your headset, thats what makes it wireless. If you are looking for a headset without the mixamp go for the A40s, they go for 149.99 for the standalone headset, it gets the same great quality sounds even if you don't have the mixamp. The Mixamp helps mix between the two sounds (voice and game), it gives you more of what you want and when you want it.

If you have anymore questions, or issues feel free to ask us anytime. Here at astrogaming.com Or on our forums: http://forums.astrogaming.com/
Age: Under 18
Gender: Male
answered 11 months ago
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kaiser
Miami, FL, USA
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Question

Charging when not in use?

Noob question. Should i charge my Astro A50 when not in use? even when the battery is not depleted/fully discharge yet? Or should I wait the battery to empty before i charge? I usually play like 3-4 hours a day and everytime i'm done playing , i always hook up the usb cable to the transmitter and charge it. am i shortening the battery life span? need recommendations.
Age: 25 to 34
Gender: Male
asked 1 year ago
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D3xyph3r
Guam
on A50 Wireless Headset
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answer 1
yes you will shorten the battery life, what I do is wait until the headset starts beeping then I charge it. I got a long usb charger cable, that way even if it dies on me while gaming i can plug it in and play/charge at the same time. Plug it until it dies or close to dying. Otherwise, life span decreases.
Age: 18 to 24
Gender: Male
answered 1 year ago
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Kall
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Question

Game sound problem

Recently, when I turn on my A50's, only the voice soundworks, and not the game sound, so I could hear my friend talking, but no game sound. I even turned the sound balance all over to game sound and put it on full volume, no game sound.
Age: Under 18
Gender: Male
asked 1 year ago
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Rexo
Isle of Man
on A50 Wireless Headset
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answer 1
if you don't have the optical cable plugged in to your xbox or ps3 that might be why but if you have in im not sure
Age: Under 18
Gender: Male
answered 1 year ago
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longy
Bunbury WA 6230, Australia
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Question

Shipping and tax

Hi, I wanna learn about the tax, I wanna order A50 headset and the shipping adress is turkey/istanbul! is there any tax that i'm gonna pay or is it still 300$ ?
Age: 25 to 34
Gender: Male
 
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asked 1 year, 1 month ago
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ALTINAYAR
Turkey
on A50 Wireless Headset
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answer 1
Depends on where you live friend :) Put the product in the shopping cart and continue until check out and you will get shipping and tax, I went through Amazon (they sent my order directly through to Astro) and no taxes were added and 3-5 day shipping was free. Astro usually have free shipping for standard delivery as well.
Age: 25 to 34
Gender: Male
answered 1 year ago
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DPECORE85
Mauston, WI, USA
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Question

The a50 will be compatiple with ps4 and xbox one?

Age: 18 to 24
Gender: Male
asked 1 year, 1 month ago
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Fusyon_Crazy
Portugal
on A50 Wireless Headset
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answer 1
It will work for 7.1 Dolby game audio, but at the moment, it will not work for chat. Expect a solution sometime at or near launch of Xbox One 11/22 U.S.
Age: 35 to 44
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answered 1 year ago
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BoilerBloodline
Chicago
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answer 2
PS4 yes, Xbox One no
Age: Under 18
Gender: Male
answered 1 year, 1 month ago
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Anonymous
VA
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Question

Will the Astro A50 work with the Xbox One

I'm planning on getting a pair of A50's soon but would like to know if they would work with the Xbox One, I don't want to waste my money and them not work with my next gen console.
Age: Under 18
Gender: Male
asked 1 year, 1 month ago
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SpitFire
Texas
on A50 Wireless Headset
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I own the A50's. AMAZING HEADSET! The A50's will work immediately for 7.1 Dolby Surround gaming audio with the Xbox One. Voice chat is being worked on. I've read that Astro is currently working with Microsoft to create an adapter OR a trade in program for Astro owners. I'm not sure if you would trade in your entire headset or how it would work but they are working on it. Honestly, I'm just happy they'll work for game audio. They'll figure out the chat part quickly I'm sure. But at least we can game. I've owned the best Trition headset, the best Turtle Beach headset, the best Plantronics headset and the A50's have them all beat by a long shot. And I'm certain they won't let us down with the chat issue. Right Astro!?!?!
Age: 35 to 44
Gender: Male
 
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answered 1 year ago
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BoilerBloodline
Chicago
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Question

I have game sound but can't use mic

In game it doesn't show I have a mic and in accessorie settings I can't choose astro a50s but I have perfect game sound.
Age: 18 to 24
Gender: Male
asked 1 year, 1 month ago
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MrBeef52
on A50 Wireless Headset
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answer 1
Hi MrBeef52,

I'm assuming you are gaming on a PS3. Could you make a post in our forum at http://forums.astrogaming.com/ so we can assist with the issue more easily and quickly.

Thanks,
- Mitchell (ASTRO Vertigo)
answered 1 year, 1 month ago
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AllTimeMitch
Wolverhampton, England
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Question

Can I hook up my A50's to more than one device?

I have them set up on my PS3 in the living room. I also want to have them connect to my computer upstairs. It would also be nice if I can get it hooked up to my iPhone as well, but I see this as a stretch.
Age: Under 18
Gender: Male
asked 1 year, 1 month ago
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TheDevil'sBlade
Washington, D.C., DC, USA
on A50 Wireless Headset
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answer 1
Hi TheDevil'sBlade,

It's not possible to have it connected to your PS3 and computer at the same time although you can always move the transmitter between the two sources when you want to use either one.

Regarding your iPhone, if you purchase a 3.5mm to 3.5mm stereo cable, you can connect this from the headphone output on your iPhone to the AUX input on the A50 Wireless Transmitter to listen to music while gaming.

- Mitchell (ASTRO Vertigo)
answered 1 year, 1 month ago
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AllTimeMitch
Wolverhampton, England
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Question

My A50 work on my PC by using USB only, am I getting 7.1 Dolby surround 100% performance or I need to plug the audio optical?

How I fix the audio optical and make it work, because their is no different if It pluged or unpluged the audio optical
asked 1 year, 2 months ago
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Anonymous
on A50 Wireless Headset
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answer 1
you have to use a digital for it to be 7.1 so ya you need to plug in optical to get dolby surround. usb connections is only outputing stereo sound
answered 1 year, 1 month ago
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Anonymous
Bend, OR, USA
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Question

my a50 headset will un-sync itself from the mix amp and i haft to re-sync the headset. why does it keep doing this?!

Age: 18 to 24
Gender: Male
asked 1 year, 1 month ago
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dc2b18c1
Leavenworth, KS, USA
on A50 Wireless Headset
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answer 1
Hi dc2b18c1,

Unfortunately I'm unsure on why this is happening. Try fully draining the battery on the headset. You will know when this is complete when you press the power button and no activity is presented such as an LED light.

Recharge the headset up and see if the issue has been resolved. If not, please contact our support team through www.astrogaming.com/support and we will be able to troubleshoot your headset and find out what's causing this to happen.

- Mitchell (ASTRO Vertigo)
answered 1 year, 1 month ago
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AllTimeMitch
Wolverhampton, England
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Question

I live in Singapore and I want to get an Astros A50. How am I able to do that?

I've fallen in love with the Astros A50 just buy looking at unboxing videos on it but the problem is that Astros does not ship to Singapore. So is there any other way that I'm able to get it in Singapore?
Age: 18 to 24
Gender: Male
asked 1 year, 2 months ago
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Alvin
Singapore
on A50 Wireless Headset
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answer 1
hey Alvin, i lived in Singapore too. There is a shop in Sim Lim Square call Xtream Solution, They sell Astro Product. His price is reasonable as compared to buying from Astro using 3rd party shipping like Vpost or Comgateway.

Cheers!
Age: 18 to 24
Gender: Male
answered 1 year, 1 month ago
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Stzh
singapore
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Question

Are a-40 compatible with ps4

Want to know if I will be able to use the a-40 on the ps4 when it comes out.
Age: 25 to 34
Gender: Male
asked 1 year, 1 month ago
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Lesrdy86
Nj
on A50 Wireless Headset
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answer 1
Yes they are.
answered 1 year, 1 month ago
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Chuck
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Question

Can I listen to My Computer audio, Xbox game Audio, and XBL chat at the same time?

I was wondering how I can adjust my headset to make this work, I've been able to do this in the past but sometimes it changes so that when I plug in the xbox chat cable then I lose my computer audio. If anyone can help me with this it would be great.

I currently have the optic cable plugged into the xbox, and the usb cable plugged into my computer. Sometimes it lets me listen to music while I'm using the headset to talk on xbox but it doesn't let me do this anymore.
Age: 18 to 24
Gender: Male
asked 1 year, 1 month ago
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Fronkdegronk
Toronto
on A50 Wireless Headset
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answer 1
Hi Fronkdegronk,

When the Xbox LIVE Chat Cable is connected, the USB cable only functions for power as it's designed to be used for chat, not pulling audio from your computer. However, it is possible to get around this.

1) Connect the A50 MixAmp TX to your Xbox 360 via both the optical cable and USB cable.

2) Run a 3.5mm to 3.5mm stereo cable from your computers stereo output to the AUX Port on the A50 MixAmp TX.

3) Connect the Xbox LIVE Chat Cable.

That will allow you to listen to music from your computer while hearing game audio and chatting over Xbox LIVE.

Hope this helps you out.

- Mitchell (ASTRO Vertigo)
answered 1 year, 1 month ago
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AllTimeMitch
Wolverhampton, England
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Question

Can i use the a50 with a old Xbox 360 Elite?

asked 1 year, 1 month ago
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Anonymous
on A50 Wireless Headset
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answer 1
Hi Anonymous,

You sure can although you might need to purchase a cheap adapter from the internet to add-on an optical output. If you are unsure, please visit us in our forums at http://forums.astrogaming.com/

- Mitchell (ASTRO Vertigo)
answered 1 year, 1 month ago
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AllTimeMitch
Wolverhampton, England
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Question

How can I have my A50's setup along with my Onboard speakers?

In case I want to use one or the other? It seems I cannot. Using onboard audio with Realtek drivers on an Evga board. I have to reinstall the Relatek drivers if I want speakers again. Makes no sense,. Running Win7 64. If anyone has ideas how I can dual use them I would love it.
TY
Also..running Logitech 5.1's Z680s maybe?
Age: 45 to 54
Gender: Male
asked 1 year, 1 month ago
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Doctahg
Methuen, MA, USA
on A50 Wireless Headset
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answer 1
i run audio from both my headset and game to my stereo. if using hdmi its possible. the astro uses the optical port. get an av adapter. itll plug into the port right above the hdmi and have a red and white female rca connectors and short in length. next get a rca to 3.5 adapter in any length you need to take it from your xbox to your stereo, plug it into the audio in port or aux. there ya go. should work.
Age: 18 to 24
Gender: Male
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answered 1 year, 1 month ago
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Blob91
Coatesville, PA 19320, USA
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Question

Will this work with next-gen consoles? (PS4/Xbox One)

I don't really want to buy a new headset (already have the A40's) for it to become outdated with the new consoles. So will it work or will we need an adapter or what's the deal?
 
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asked 1 year, 1 month ago
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Eric
Canada
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answer 1
there will be an adapter
Age: 18 to 24
Gender: Male
answered 1 year, 1 month ago
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Blob91
Coatesville, PA 19320, USA
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Question

My A50's stopped picking up the signal from my USB port. How do I fix it?

I did a firmware update, and now I can not use my microphone or pick up any audio (mainly for skype) through the USB. The optical input works fine, but the USB does nothing. I can't even try to update the firmware again because the program doesn't detect my mixamp as being plugged in.
Age: 18 to 24
Gender: Male
asked 1 year, 2 months ago
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Alec
Pennsylvania, USA
on A50 Wireless Headset
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2 answers
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answer 1
if you have a USB 3.0 port plug the mixamp into that i found that the hedset works best when plugged into a USB 3.0 port
Gender: Male
answered 1 year, 1 month ago
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nathan252l
Australia
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answer 2
Hi Alec,

Inside your box, you should have an Xbox Live Chat Cable, could you try connecting this to the headset when it is powered on and then disconnecting it. This should force the A50 Wireless Headset to use USB Chat.

If that doesn't resolve your issue, please contact our support team through www.astrogaming.com/support so we can continue troubleshooting and get your headset back to working order again.

Thanks,
- Mitchell (ASTRO Vertigo)
answered 1 year, 2 months ago
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AllTimeMitch
Wolverhampton, England
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Question

how to hook up

Seriously I'm so tired of trying to search through here to find the answer. I bought the headset so I could use it to game but also use it when doing audio things on an iMac. I think I've figured out how to make it work on an iMac with like the typical aux cable or whatever instead of the optical cable (but please tell me if that's wrong) but I have no freaking idea how to make it work on mt Xbox 360 Elite. Someone just please tell me what I need to get/do to make everything work. I just need a clear answer this has turned out to be way more complicated and starting to make it not worth what I paid.
Age: 18 to 24
Gender: Female
 
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asked 1 year, 1 month ago
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Sam
US
on A50 Wireless Headset
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answer 1
Hi Sam,

Could you make a post on our forums at http://forums.astrogaming.com/.

I will be able to assist you easier and faster on how to connect the A50 Wireless Headset to your Xbox 360. Depending on what cable you are using to connect to your TV can vary on what you need although any additional cables or adapters for your Xbox 360 should be inexpensive.

- Mitchell (ASTRO Vertigo)
answered 1 year, 1 month ago
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AllTimeMitch
Wolverhampton, England
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Question

Voice monitoring

Do the A50's have voice monitoring? Cause I know the A40's don't but I wish they did, and was wondering if the A50's have it.
Age: 18 to 24
Gender: Male
asked 1 year, 2 months ago
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Brandon
Canada
on A50 Wireless Headset
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answer 1
Hey Brandon,

Yes, the A50's are voice monitored and actively fed into your ear.

I hope this helps!
Age: I'd rather not say
Gender: Male
answered 1 year, 1 month ago
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Fortifier
Buffalo, NY
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Question

Will the A50 be compatible with the Xbox One?

I own Astro A40 headset now. However, I will be getting the next Gen. Xbox One. I would like to upgrade to wireless and the A50 headsets looks great.

Please confirm if you will have an adapter to make the A50's compatible with Xbox One?
Age: 45 to 54
Gender: Male
asked 1 year, 2 months ago
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Scottie03
Chicago, IL, USA
on A50 Wireless Headset
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answer 1
I dont think so. Xbox wants to make a mic that is xbox one specific for money purposes. If you buy the day one edition you have the mic. If not the mcmi will coust 54.99
answered 1 year, 1 month ago
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AshWithAGun
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