Looking for Answers about A50 Wireless Headset?

Customer questions and answers for
A50 Wireless Headset

ASTRO Gaming is ready to invade the living room with the wireless A50 Headset. Experience Dolby 7.1 Surround Sound with clarity and performance powered by KleerNet's strongest 5.8Ghz solution available. Hear the difference that professionally tuned audiophile-grade sound makes.
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Customer questions and answers for A50 Wireless Headset

Question

Is the new integrated mixamp/headset compatible with an older transmitter and vice versa will the old standalone mixamp sync with the new transmitter?

 
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asked 1 year, 1 month ago
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Anonymous
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answer 1
Hi Anonymous,

You will not be able to pair the A50 Wireless Headset to the MixAmp 5.8 TX and vice versa with pairing the MixAmp 5.8 RX with the A50 MixAmp TX as they use two different wireless technologies. Each must be paired to their own transmitter.

However, if you wish to use the A50 Wireless Headset and MixAmp 5.8 together, it is possible depending on which console you are using. Please make a post on our forums at http://forums.astrogaming.com/ and I will be able to assist further with a possible setup guide for you.

- ASTRO Vertigo
answered 1 year, 1 month ago
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AllTimeMitch
Wolverhampton, England
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Question

I can't turn on my A50 WIRELESS HEADSET. Can someone help me?

I am about to play Call of Duty and My headset won't turn on. i unpluged it and plugged it back in, but it just wont turn on!
asked 1 year, 1 month ago
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Anonymous
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answer 1
Hi Anonymous,

If you are unable to turn on your A50 Wireless Headset, it would be best advised to contact our support team through www.astrogaming.com/support who will be able to troubleshoot this issue further and resolve it for you more quickly than I can through the questions and answers part of our website.

- ASTRO Vertigo
answered 1 year, 1 month ago
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AllTimeMitch
Wolverhampton, England
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Question

will the astro a50 be compatible with the xbox one?

someone please help since i recently bought 2 headsets 1 for my wife and the other for me.. im really worried now
Age: 25 to 34
Gender: Male
asked 1 year, 1 month ago
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tony
Los Angeles, CA, USA
on A50 Wireless Headset
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answer 1
Only Microsoft knows for sure. If there is no optical port for the mixamp on their new console then no.
answered 1 year, 1 month ago
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xsnrgman
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Question

will the astro a50s work on the xbox one?

I want to buy them but I want to know if they will work on the xbox one
Age: Under 18
Gender: Male
asked 1 year, 1 month ago
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Anonymous
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answer 1
No it wont ps4 yes it will and u don't have to pay to play ur old games on the ps4 either
answered 1 year, 1 month ago
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jbash
-1point
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Question

I know it's stupid to ask, but does the A50 mic work on PC?

asked 1 year, 1 month ago
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Anonymous
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answer 1
Hi Anonymous,

Don't feel stupid for asking a question! To answer it, yes, the microphone does indeed work on the PC :)

- ASTRO Vertigo
answered 1 year, 1 month ago
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AllTimeMitch
Wolverhampton, England
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Question

Does the A50 charge while the PS3 is not on?

asked 1 year, 1 month ago
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Drew42
on A50 Wireless Headset
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answer 1
Hi Drew42,

Unfortunately the PS3 doesn't supply any power to the USB ports once it is turned off and because of this, will not charge your A50 Wireless Headset. However, you could set your PS3 to automatically turn off after around three hours of inactivity which should give the A50 Wireless Headset enough time to fully charge.

- ASTRO Vertigo
answered 1 year, 1 month ago
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by
AllTimeMitch
Wolverhampton, England
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Question

hi i recently purchase the astro a50 i can hear my voice in my headset is there a way to turn off? and also can you connect multiple headset? and if y

asked 1 year, 5 months ago
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Anonymous
on A50 Wireless Headset
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answer 1
No, you cant turn it off the reason is so you know how loud your talking. Don't want it to be 3 a.m and your screaming your butt off
answered 1 year, 1 month ago
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adam
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Question

Hey my A50s mic recently stopped working on my pc, when i go to recording there is not "Astro Wireless Transmitter" can someone help me?

Age: Under 18
Gender: Male
asked 1 year, 1 month ago
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MarkB
Sydney NSW, Australia
on A50 Wireless Headset
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answer 1
Hi MarkB,

Could you try disconnecting the USB Cable from your computer and connecting it into another USB port on your computer? Preferably one located directly on your motherboard which is either USB 2.0 or USB 3.0. USB hubs (including the ports on the front of your computer) might not have enough bandwidth available to support multiple devices including the A50 MixAmp TX.

Also, if you go to recording, could you try right clicking and selecting "Show Disabled Devices". It might have been disabled by accident and you can enable it again from here.

If none of the above resolved your issue, please contact our support team through www.astrogaming.com/support for further assistance.

- ASTRO Vertigo
answered 1 year, 1 month ago
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by
AllTimeMitch
Wolverhampton, England
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Question

How long do I need to charge it?

Says 8-10 hours of battery life but I only tend to get 1-2 hours and Ive charged it for about 2 hours. How long should I charge it for?
Age: 18 to 24
Gender: Male
asked 1 year, 1 month ago
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David
Corona, CA, USA
on A50 Wireless Headset
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answer 1
the power light will be red when it is fully charged. orange when still charging. when you first got the headset you needed to charge it for 6 hours. im guessing you didnt do this.
Age: 18 to 24
Gender: Male
answered 1 year, 1 month ago
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Blob91
Coatesville, PA 19320, USA
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Question

will the a50 work with the Xbox One?

I looked at some close up picks and noted that they ditched the 2.5mm input jack on the new controllers. I am really hoping the a50 will operate with the Xbox One in the same manner it does with a PC?
Age: 18 to 24
Gender: Male
 
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asked 1 year, 2 months ago
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ctod
california
on A50 Wireless Headset
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answer 1
No they will not. All current headsets will not work with the xbox one
Age: 18 to 24
Gender: Male
answered 1 year, 1 month ago
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Anonymous
oh
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Question

how do i change the volume on the a50

i can't figure out what button to press to make the chat volume louder then the game. i also cant figure out how to make the game vloume louder then the chat. i understand that u have to use the buttons on left of the headset i just dont know which button does what. please help
Age: Under 18
Gender: Male
asked 1 year, 1 month ago
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JDDastro
Alabama, USA
on A50 Wireless Headset
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answer 1
If you want more chat volume the red side is chat, white is game.
Age: Under 18
Gender: Male
answered 1 year, 1 month ago
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Geen
Pittsburgh, PA, USA
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Question

I can't turn off my a50 headset!

even when I try unplug everything it still stays on, pretty much tried everything I can think do to turn off the headset and it won't turn off. getting ready to break, smash and throw them away and switch back to Turtle Beaches
Age: 25 to 34
Gender: Male
asked 1 year, 1 month ago
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S.J. Raddi
Inuvik, NT X0E, Canada
on A50 Wireless Headset
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answer 1
Well, don't totally panic. Contact support and you may have to RMA the set. Things happen. I have experienced it and I build my own computers, so I understand the frustration. In the mean time, just keep using the headset and when not using, keep the recharging cord plugged in until you can exchange the unit via an RMA.
Age: 55 to 64
Gender: Male
answered 1 year, 1 month ago
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Anonymous
Michigan
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Question

how to connect the astro a50 to my pc through USB?

I want to connect my astro a50 to the Xbox and my pc at the same time, so people can hear my voice, and I can also record my voice from the pc. Is there a way to do that? I am trying to connect aux for xbox chatting and usb for my pc to record.
asked 1 year, 1 month ago
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badr
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answer 1
You can only connect one at a time. Unless you have two headsets and mixamps obviously.
answered 1 year, 1 month ago
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xsnrgman
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Question

How to work the A50 mic without optical cable on PC

Hello everyone, my computer does not have an optical port, however it does have a "digital audio" port in which looks like an RCA cord would fit into, not sure if there is some kind of adapter for that. But regardless, I am using an aux cable to connect my PC to my Astro mixer thing whatever it's called that distributes the wireless signal. So my question; do I need to be using the digital audio thing or can the mic input just go through the USB into the PC? Also, can I use the mic wirelessly? Or must I have the charging cable plugged into my headset while using the mic?
Age: Under 18
Gender: Male
 
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asked 1 year, 1 month ago
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Dave
United States
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answer 1
On the mixamp there is a stream input where you would connect the double sided 3.5 mm jack into and then use the pc splitter to connect to that. You would have to test the wireless compatibility of the headset with the computer as each computer is different.
answered 1 year, 1 month ago
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ajkiklo
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Question

Can i use the A50 on a pc without an optical cable

My computer doesnt have an optical input. So I'm wondering how can i use it on a laptop that doesn't have an optical cable inport.
Age: Under 18
Gender: Male
 
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asked 1 year, 11 months ago
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xxshyxboyxx23
NY
on A50 Wireless Headset
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6 answers
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answer 1
usb optical audio device is the only way I can see the headset working for you
answered 1 year, 11 months ago
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Str8up
-4points
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answer 2
No
answered 1 year, 11 months ago
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Anonymous
Denmark
-14points
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answer 3
Use the AUX cable http://www.astrogaming.com/3-5mm-to-3-5mm-audio-cable from the Mixamp to your AUX input on your PC
answered 1 year, 11 months ago
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Sivert
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answer 4
Yes, you can. I was just playing with this when I read this question. The MIXAMP can be communicated to in one of two ways:

1) S/PDIF Optical out from a soundcard or your motherboard's in-built sound output to the MixAmp
2# USB to the MixAmp #which has to be plugged in anyway for the MixAmp to be powered and to charge the headphones#

It would appear to my limited testing so far that the full 7.1 support is still provided through the USB communications port.

When opening up the Playback Devices in Windows, you'll be presented with either the "Headset Earphone", which is actually the USB communications to the Astro A50, and/or your S/PDIF digital output port #assuming you have one enabled#. If you have both #or other output devices are listed), ensure that the "Headset Earphone" is set to the default device to activate USB mode to your headphones.
Age: 35 to 44
Gender: Male
answered 1 year, 7 months ago
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stew675
Australia
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answer 5
I just wanted to follow up on my answer above. I tested some more, and the 7.1 Surround Sound does not appear to be supported through the USB communications port. It appears to just be stereo only.

It's still very good and immersive with stereo only when gaming, however in the end I re-enabled S/PDIF on my motherboard's sound card and moved back to doing it that way.

So in summary, the answer to the question is yes you can via the USB connector, but it's stereo only.
Age: 35 to 44
Gender: Male
answered 1 year, 7 months ago
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stew675
Australia
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answer 6
i use the astro a50 with only my usb in my computer i dont need an aux or optical cable to let it work
Age: 25 to 34
Gender: Male
answered 1 year, 1 month ago
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risenangel
amstelveen
+2points
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Question

Will the A50s work with the new XBOX ONE

i just got the head set and hope i don't have to buy a new one in a few months
Age: 18 to 24
Gender: Male
asked 1 year, 1 month ago
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SCK ALIVE
AZ
on A50 Wireless Headset
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answer 1
No they will not. Because the xbox one dosen't have the same chat port. you can find more info on ign
Age: 18 to 24
Gender: Male
answered 1 year, 1 month ago
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Anonymous
oh
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Question

Will the Astro A50s work with the PS4? And the Xbox One?

Age: Under 18
Gender: Male
asked 1 year, 1 month ago
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Tempex
Ontario, Canada
on A50 Wireless Headset
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answer 1
Simply put, yes they will.
Age: 18 to 24
Gender: Male
answered 1 year, 1 month ago
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sawman3a50
Manchester, UK
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Question

Usb sound

Hey,
so i have the A50 headset but when i hook everything up to my computer it uses the usb cable to get the sound information instead of optical cable.
asked 1 year, 1 month ago
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AimingBadger
on A50 Wireless Headset
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answer 1
Did you go into your sound settings and select Astro as your default devise? Also, if you have a sound card, more than likely it has setting that you can select for digital output only. That will insure your sound is coming through the optical output only.
Age: 55 to 64
Gender: Male
answered 1 year, 1 month ago
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Anonymous
Michigan
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Question

Will the A50's work if the base is in another room?

I have my xbox in another room so that there is no electronics in my living room, will the headset work if the transmitter is in the other room?
Age: 25 to 34
Gender: Male
 
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asked 1 year, 1 month ago
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Hawk
on A50 Wireless Headset
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2 answers
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answer 1
The A50's have about a 20 foot range, depending on walls, doors, etc. You would have to try and see how it will reach in your situation.
Age: 55 to 64
Gender: Male
answered 1 year, 1 month ago
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Anonymous
Michigan
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answer 2
Hi Hawk,

It's possible that the A50 Wireless Headset will function in another room although depending on the thickness of your walls and the distance, this might not work as intended. For this reason, we recommend both the A50 Wireless Headset and Transmitter to be in the same room together. That will allow you to listen to Dolby Digital Surround Sound without any dropouts or interference.

- ASTRO Vertigo
answered 1 year, 1 month ago
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AllTimeMitch
Wolverhampton, England
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Question

will the astro 50 be compatiable with the new release of the xbox one if i already have a set?

Age: 25 to 34
Gender: Male
asked 1 year, 1 month ago
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prpyro
Orlando, FL, USA
on A50 Wireless Headset
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answer 1
Im saying probably yes but nobody will know for definite probably till E3 sorry
Age: Under 18
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answered 1 year, 1 month ago
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Blake
England, UK
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