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Customer questions and answers for
A50 Wireless Headset

ASTRO Gaming is ready to invade the living room with the wireless A50 Headset. Experience Dolby 7.1 Surround Sound with clarity and performance powered by KleerNet's strongest 5.8Ghz solution available. Hear the difference that professionally tuned audiophile-grade sound makes.
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Customer questions and answers for A50 Wireless Headset

Question

can i use these without the transmitter for a bluetooth or regular 3.5mm?

My problem is i have always had the x12's from turtle beach, but i want to upgrade to 7.1 surround and be able to go mobile too like in the car and stuff. I'm thinking about the xp500's but, i heard about astro's from a freind and i want to go wireless and i cant do it with trittons. the xp500's are apparently uncomfortable
Age: Under 18
Gender: Male
asked 1 year, 2 months ago
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Dr.Yoloswag
Philadelphia, PA, USA
on A50 Wireless Headset
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answer 1
Hi Dr.Yoloswag,

It's not possible to connect the A50 Wireless Headset to a Blueooth source or 3.5mm connection. It only supports KleerNet devices such as the A50 Wireless Transmitter. However, the A50 Wireless Transmitter does accept 3.5mm devices so you can listen to music while gaming.

You would probably be best leaning towards our A40 Audio System or A30 Audio System. Although they are both wired, you can simply disconnect the headset from the MixAmp and connect it to any 3.5mm device such as your computer, MP3 Player or smartphone.

If your smartphone supports a 4-pole TRRS connection such as the iPhone, then you can also use the microphone for voice calls.

Please be careful when using headsets in the car while driving as it can cause distractions.

- Mitchell (ASTRO Vertigo)
answered 1 year, 2 months ago
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by
AllTimeMitch
Wolverhampton, England
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answer 2
sadly enough no.
answered 1 year, 2 months ago
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by
dcrdoughboi
Seattle, WA, USA
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Question

I set all settings so like it is in the description (PS3) what coud be wrong

Age: 18 to 24
Gender: Male
asked 1 year, 2 months ago
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Anonymous
on A50 Wireless Headset
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answer 1
Hi Anonymous,

Could you contact either our support team through www.astrogaming.com/support or myself through our forums at http://forums.astrogaming.com/ and we will be able to assist with this issue.

Thanks,
- Mitchell (ASTRO Vertigo)
answered 1 year, 2 months ago
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by
AllTimeMitch
Wolverhampton, England
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Question

why can't I hear my game sound????

I can hear other people in chat and they can hear me but why can't I hear any game sound???
Age: Under 18
Gender: Male
asked 1 year, 2 months ago
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by
abraham
Texas
on A50 Wireless Headset
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answer 1
You probably have the headset volume on the right side of the head set to voice not split or game volume increased. If you look on the right cup on the outside you see it shows voice on the left and game on the right thats how you split. so press the game and you should be able to hear in-game also.
Age: 25 to 34
answered 1 year, 2 months ago
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by
SSKowboi
-1point
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Question

How to use A50's on a Mac?

I don't see an optical input on my mac. How do I go about using the A50's on a Mac? And what are the required wires to make it work?
Age: Under 18
Gender: Male
asked 1 year, 2 months ago
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H3AD8HOT
California, USA
on A50 Wireless Headset
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answer 1
Hi H3AD8HOT,

You would connect the Astro A50's to your Mac computer the same way you would connect the headset to a PC. The Mac features the same ports as a PC that are required for the headset to work.

I hope this helps!
Age: I'd rather not say
Gender: Male
answered 1 year, 2 months ago
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by
Fortifier
Buffalo, NY
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Question

Does the old mixamp 5.8 work with the A50?

Or do I need to buy the new RX one?
Age: 18 to 24
Gender: Male
 
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asked 1 year, 2 months ago
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clbrend
Netherlands
on A50 Wireless Headset
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answer 1
Hi clbrend,

The A50 Wireless Headset and the MixAmp 5.8 Equipment are not compatible with each other. You will need to purchase the full A50 Wireless System which includes an A50 Wireless Headset and A50 Wireless Transmitter.

You should still be okay to use your existing MixAmp 5.8 equipment alongside your A50 Wireless Headset. If you need any help doing this, please contact me through our forums at http://forums.astrogaming.com/.

Thanks,
- Mitchell (ASTRO Vertigo)
answered 1 year, 2 months ago
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by
AllTimeMitch
Wolverhampton, England
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Question

Is the headset case in the Astro a50 box or do I have to buy it in the cart?

Is the headset case in the Astro a50 box or do I have to buy it in the cart?
Age: 18 to 24
Gender: Male
asked 1 year, 2 months ago
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AstroBoyyy
on A50 Wireless Headset
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answer 1
Hi AstroBoyyy,

The A50 Wireless Headset does not include a case, instead, we provide a stand which holds both the A50 Wireless Headset and Transmitter.

If you still feel you want a case to protect your investment, you can purchase one separately through our website with your order.

- Mitchell (ASTRO Vertigo)
answered 1 year, 2 months ago
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by
AllTimeMitch
Wolverhampton, England
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Question

Will the carching cable and a Headset case come with the Astro A50 astro edition?

Age: I'd rather not say
Gender: I'd rather not say
asked 1 year, 2 months ago
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Anonymous
on A50 Wireless Headset
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answer 1
The charging cable will but not the headset case
Age: 18 to 24
Gender: Male
answered 1 year, 2 months ago
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by
Anonymous
New Jersey, USA
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answer 2
Hi Anonymous,

The A50 - ASTRO Edition includes everything you need such as the Headset, Transmitter, Power Cable, Charging Cable and an Optical Cable as well as an Xbox Live Chat Cable.

- Mitchell (ASTRO Vertigo)
answered 1 year, 2 months ago
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by
AllTimeMitch
Wolverhampton, England
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Question

a50 headset will be compatible with the new Generations of consoles?

a50 headset will be compatible with the new Generations of consoles?
Age: 25 to 34
Gender: Male
asked 1 year, 2 months ago
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sergiomatalon
Brazil
on A50 Wireless Headset
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answer 1
Yes, it should.
answered 1 year, 2 months ago
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Brandon
Ontario, Canada
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Question

Struggling to make headphone produce sound

so i try to make both my pc and Xbox 360 slim produce sound and the only one that will work is the PC but in a very odd way

i plug everything in like it says on the instructions and online reviews and i only get sound on the PC but in a strange way via the usb cable and not the optical even when its still plugged in the Xbox how to fix? i have also tried both optical ports on my motherboard and both on my sound card still nothing..

also i get no sound what so ever from my Xbox all sound is still being played through tv how to fix?
Age: 18 to 24
Gender: Male
asked 1 year, 2 months ago
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by
FrostByte
Australia
on A50 Wireless Headset
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Answers
answer 1
Hi FrostByte,

Could you make a post on our forum at http://forums.astrogaming.com/ please?

It will be a lot easier for me to assist you out with this setup than over the question and answers part of our website.

Thanks,
- Mitchell (ASTRO Vertigo)
answered 1 year, 2 months ago
Customer avatar
by
AllTimeMitch
Wolverhampton, England
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Question

Can you use A50s on ps3 and PC simultaneously?

So I can listen to music and use the mic at the same time
asked 1 year, 2 months ago
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Anonymous
on A50 Wireless Headset
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Question

Battery NOT CHARGING!!!!!

I have this headset. I have owned it now for about 5-6 months. I have it charging for at least 3 hours after a gaming session. It seems to last around 1 hour or so before it wants to die on me. I pretty much have to leave it plugged in when i play. Even with that it still doesnt want to charge. How do i get this thing to charge or do i need to contact astro about fixing this?
Gender: Male
asked 1 year, 2 months ago
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TKRX8
Morristown, TN, USA
on A50 Wireless Headset
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answer 1
If you're still under warranty, contact a rep and ask them to help you out. They paid for shopping for me and fixed it brand new.
Age: Under 18
Gender: Male
answered 1 year, 2 months ago
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by
Nixtape
Los Angeles, CA, USA
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Question

how do i connect this headset and get it working on my pc with optical cables i have tried everything and get notheing

asked 1 year, 2 months ago
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Anonymous
on A50 Wireless Headset
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answer 1
if you want to connect to your pc via optical you will need a sound card (or motherboard) that supports optical. Chances are your motherboard does not have an optical out. If this is the case you'll have to purchase a pci-e sound card and install it.
answered 1 year, 2 months ago
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by
Udderpunch
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Question

i have an old xbox pro that does not have an optical jack and i was wondering if i have to buy a new xbox for it to work because i cant here the game

Age: 18 to 24
Gender: I'd rather not say
asked 1 year, 2 months ago
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alksjdgkal;jksfrgd
Minnesota, USA
on A50 Wireless Headset
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Question

Are the a50 completely wireless except one cord that goes from the headset to the controller?So if you have an Xbox there will be no cords going to it

Age: 18 to 24
Gender: Female
asked 1 year, 2 months ago
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cheychey
on A50 Wireless Headset
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answer 1
On ps3... No chords free from wires
On Xbox.... One chord that goes onto ur controller
Age: Under 18
Gender: Male
answered 1 year, 2 months ago
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by
Anonymous
Usa
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Question

i just bought my astro A50 gaming headset but it does not come with the MIXAMP TX (transmitter)

when i opened the packaging, there wasnt any transmitter inside. is it because of packaging problems? or i have to buy it seperately?
Age: 18 to 24
Gender: Male
asked 1 year, 2 months ago
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guahyang
singapore
on A50 Wireless Headset
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answer 1
Hi! i believe you have bought just the stand alone headset, and not the a50 audio system.
answered 1 year, 2 months ago
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by
Danny
Los Angeles, CA, USA
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Question

will the astro a50 be compatible with the ps4 and xbox1?

Age: Under 18
Gender: Male
 
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asked 1 year, 2 months ago
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Joaosoares73
Brazil
on A50 Wireless Headset
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answer 1
Yes, it should be.
answered 1 year, 2 months ago
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Brandon
Ontario, Canada
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Question

What is the difference between the 2012 & 2013 A50's?

Age: 35 to 44
Gender: Male
asked 1 year, 2 months ago
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Mr G
Minneapolis, MN, USA
on A50 Wireless Headset
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answer 1
Hi Mr G,

There isn't a 2012 or 2013 Edition A50 Wireless Headset. We have only produced one A50 Wireless Headset which is called by it's name and this can be purchased from our website or from various retail stores.

If you purchase one today, you will receive the same version that was launched in July 2012.

- ASTRO Vertigo
answered 1 year, 2 months ago
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by
AllTimeMitch
Wolverhampton, England
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Question

Is it possible to purchase the cable for the xbox by itself? if so could someone post a link to it? i would be very greatful

Age: Under 18
Gender: Male
asked 1 year, 3 months ago
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by
maceman
on A50 Wireless Headset
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Answers
answer 1
http://www.astrogaming.com/xbl-controller-cable
answered 1 year, 2 months ago
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Duckie
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answer 2
i actually (when i actually play the 360) used and old one from an old set of turtle beaches i had.. Works just fine. Make sure though it is just one for the xbox chat and not one for the game and voice chat as this will not work.
Gender: Male
answered 1 year, 2 months ago
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by
TKRX8
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Question

Am i able to buy the cable for the xbox by itself?

asked 1 year, 3 months ago
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Anonymous
on A50 Wireless Headset
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answer 1
Hi Anonymous,

You can purchase a replacement Xbox LIVE Chat Cable from our accessories store on our website. If it's out of stock then you should be able to use any 2.5mm to 2.5mm stereo cable from a third-party store.

- ASTRO Vertigo
answered 1 year, 2 months ago
Customer avatar
by
AllTimeMitch
Wolverhampton, England
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Question

When will there be new colors for the A50 headset?

Age: 18 to 24
Gender: Male
asked 1 year, 3 months ago
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Exzesion
Dallas, TX, USA
on A50 Wireless Headset
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answer 1
Hi Exzesion,

We have announced a special edition Battlefield 4 A50 Wireless Headset on our blog which you can find here - http://www.astrogaming.com/blog/4073/astro-e3-recap-part-3-next-gen/

Apart from that, we have not announced any new colours as of yet.

- ASTRO Vertigo
answered 1 year, 2 months ago
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by
AllTimeMitch
Wolverhampton, England
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