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Customer questions and answers for
A50 Wireless Headset

ASTRO Gaming is ready to invade the living room with the wireless A50 Headset. Experience Dolby 7.1 Surround Sound with clarity and performance powered by KleerNet's strongest 5.8Ghz solution available. Hear the difference that professionally tuned audiophile-grade sound makes.
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Customer questions and answers for A50 Wireless Headset

Question

what should i do if my astro a50's stop working?

they turn off/on and if i try to charge them the red light doesnt turn orange and when i turn them off and on i hear the beeps but when i try to listen to them there is nothing it is silent. i cant hear the game volume or voice volume and i know all my stuff is connected right cause i was using them fine for a couple months and last night. What is the best solution for this problem? also idk if it matter but this is for a ps3.
Age: 18 to 24
Gender: Male
asked 1 year ago
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willie
Murfreesboro, TN, USA
on A50 Wireless Headset
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answer 1
Have you tried updating the Astro A50 system or even the Mixamp Tx? If you haven't, go ahead and do it because this is one of the greatest things that Astro has with the A50 system. They update and fix bugs that could be wrong with the headset or the mixamp and it usually fixes the problem.

Hope this helps, best of luck!
Age: Under 18
Gender: Male
answered 1 year ago
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Nixtape
Los Angeles, CA, USA
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Question

Is it possible to charge my astro A50 from a power outlet.

My astro A50s take a long time to charge.

Is it regular for it to take long hours of charging?

also

If I use the usb cable that came with the headset and charge it through a power outlet, would it damage the headphones?
asked 1 year ago
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Anonymous
on A50 Wireless Headset
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answer 1
I would say that it is normal for the A50 system to take a long time to charge. As for charging it through a power outlet, I would say that that is a bad idea only because there is a certain voltage that goes to the A50 headset themselves; the rest of the power goes into the Mixamp Tx and I'm sure that this was designed this way so that the A50 headset battery wouldn't fry. If you can't wait for it to charge, try getting a longer cable and wear the headset while it's charging or even move the headset next to you so you can wear it while it is charging.

Hope this somewhat helps.
Age: Under 18
Gender: Male
answered 1 year ago
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Nixtape
Los Angeles, CA, USA
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Question

My a50's don't have sound coming out of them when they are not plugged in, but when it is charging, it is fine. How can sort this out??

When the headset is plugged into the ps3, everything is fine with the headset. I can hear myself talking into the mic, there is a red light on it and sound comes out of it as normal. However, when it is not plugged into the ps3, it does not have a red light on it, the mic does not work and there is no sound coming out of the headset itself. Can you please help to sort this out, as I cannot talk to people online and cannot get the great audio that all astro headsets provide. Thank you very much!
Age: Under 18
Gender: Male
asked 1 year ago
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Anonymous
Australia
on A50 Wireless Headset
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answer 1
First thing you need to do is update or make sure that your A50 system and Mixamp Tx are up to date. After you do that, check to see if everything is plugged in correctly and that the A50 system is fully charged and set to the right volume level and EQ preset. If none of these options work, try contacting Astro support and see if you can ship the A50 system in with the Mixamp Tx to see if they can fix it up (as long as you are still under warranty.) Best of Luck!
Age: Under 18
Gender: Male
answered 1 year ago
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Nixtape
Los Angeles, CA, USA
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Question

will the a50 work with the ps4

Age: 18 to 24
Gender: I'd rather not say
asked 1 year ago
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coolman
9966 Ewer, The Netherlands
on A50 Wireless Headset
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answer 1
We are unsure whether the Astro a50s will be needed or even compatible to the PS4. However, stay posted to our page and get the latest information about the next generation consoles and astro headsets.
Age: 18 to 24
Gender: Male
answered 1 year ago
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Anonymous
New Zealand
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Question

Can I use my Astro A50 system on my Mac with the 7.1 surround sound function?

Age: Under 18
Gender: Male
 
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asked 1 year ago
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JohannesK
Germany
on A50 Wireless Headset
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answer 1
Yes it is possible to use your Astro A50's on a mac and still be able ot get the 7.1 surround sound from the headset
answered 1 year ago
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Anonymous
Australia
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Question

can i hook these up to an xbox 360 that does not have an optical plug? and if so what would i need?

Age: 18 to 24
Gender: Male
asked 1 year, 1 month ago
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switcheroo
illinois
on A50 Wireless Headset
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answer 1
Hi switcheroo,

It's possible but it depends on what cable you are using to connect your Xbox 360 to your TV. Could you make a post on our forums at http://forums.astrogaming.com/ and I'll be able to assist you more easily and quickly and find out the best possible setup method that you can use.

- ASTRO Vertigo
answered 1 year ago
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AllTimeMitch
Wolverhampton, England
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Question

On the Astro A40, people can hear my music from my PC, how can I split the output so that my audio does not get sent over?

Age: 18 to 24
Gender: Male
 
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asked 1 year, 1 month ago
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Roger
Las Vegas, NV, USA
on A50 Wireless Headset
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answer 1
Hi Roger,

Could you make a post on our forums at http://forums.astrogaming.com/ and I'll be able to troubleshoot your setup and find out why this is happening.

Thanks,
- ASTRO Vertigo
answered 1 year ago
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AllTimeMitch
Wolverhampton, England
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Question

will it work for the ps4

Age: 18 to 24
Gender: Male
asked 1 year, 1 month ago
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dan
Los Angeles, CA, USA
on A50 Wireless Headset
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answer 1
Hi dan,

The A50 Wireless Headset should work fine on the PlayStation 4 but we'll be confirming this in the coming weeks via our social media such as the blog, twitter, facebook and our forums.

- ASTRO Vertigo
answered 1 year ago
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by
AllTimeMitch
Wolverhampton, England
+1point
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Question

I use an optical to 3.5mm adapter to enable the A50s to work with my computer, but the mic doesn't work.

Control Panel > Sound > Manage Audio Devices > Recording,
Headset Microphone (3- Astro wireless transmitter)

My mic won't pick up any sound. Can I fix this even though I don't have an optical port on my computer? I recall the mic working in the past on occasion, but I've never known why and most of the time it refuses to pick up any sound. As it is right now, the mic is not working and hasn't been for about a month. It will work just fine with an Xbox though.
Gender: Male
asked 1 year, 1 month ago
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Anonymous
on A50 Wireless Headset
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answer 1
Optical adapters only work in one direction.
Age: 45 to 54
Gender: Male
answered 1 year ago
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Anonymous
Yonkers, NY, USA
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Question

Charge when system off?

Does the headset charge when whatever they're connected to(PC/XBOX/PS3) is off? I use it on all three and I fell's wasteful leaving my systems on all night for a solid charge. So does it charge?
Age: 25 to 34
Gender: Male
 
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asked 1 year ago
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Predator
Nevada, USA
on A50 Wireless Headset
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answer 1
Yes, i always charge my headset when im not playing, and everything is off, but that is with xbox, im sure it charges with the other systems off too
Age: Under 18
Gender: Female
answered 1 year ago
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Danny
Los Angeles, CA, USA
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Question

My Headset will not turn on? I was in the middle of playing on my xbox and heard a buzz and then i go to look at the light and it was off.

I did not think the battery died because i did not hear the beeping. I plugged it into the charger to see if it would turn on and nothing hapopen ed. I tyried doing a firmware update and the computer did not even detect it when it was plugged in. The headset will just not turn on out of no where. HELP
asked 1 year ago
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Anonymous
on A50 Wireless Headset
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answer 1
I have never had this problem, but i would recommend unplugging everything, and just blowing into the ports a bit, maybe dust it, and try again. if you just heard a buzz and it died, than the battery did die, try plugging everything back in, and look for that orange light, if it doesnt come up, then i dont know what to do after that, maybe just that one headset is faulty, but i dont think so.
answered 1 year ago
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Danny
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Question

Headset to controller

Does the a50 need to be plugged into the Xbox 360 controller to work
Age: Under 18
Gender: Male
asked 1 year, 1 month ago
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Mexican
Australia
on A50 Wireless Headset
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answer 1
Yes just plug it into the xbox controller to chat.
Age: Under 18
Gender: Male
answered 1 year, 1 month ago
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by
MrCodec
San Francisco, CA, USA
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Question

is the mixamp needed to use the heaset on ps3?

asked 1 year, 1 month ago
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Anonymous
on A50 Wireless Headset
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answer 1
Yes it is needed otherwise you'd just have a headset and a console. :P
Age: Under 18
Gender: Male
answered 1 year, 1 month ago
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MrCodec
San Francisco, CA, USA
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Question

Why doesn't the sound work on my A50 headset?

I've done the latest firmware update and tried all the suggestions on the Astro forum. Still no sound. Both lights are lit on the mixing amp. I haven't seen anyone solve this issue yet.
Age: 45 to 54
Gender: Male
 
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asked 1 year, 1 month ago
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Steve
Colorado
on A50 Wireless Headset
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answer 1
Make sure you have set it as the default device on your computer or laptop. To do that is to right click the sound button on the bottom right of your taskbar. Then look for the astro mixamp pro or anything that says mixamp and right click to "Set as Default Device". That should set it and you will be able to hear sound on your A50's.
Age: Under 18
Gender: Male
answered 1 year, 1 month ago
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MrCodec
San Francisco, CA, USA
-1point
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Question

Game sound issues

Okay, so when I went to use my astros after a vacation, I turned them in and the light went to red, then turned green a few seconds later, and they do not turn off even after I hit the power button. Then after they finally turn off, I do not hear any game sound... any suggestions?
asked 1 year, 1 month ago
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Anonymous
on A50 Wireless Headset
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answer 1
Try repairing. Also, make sure you have the game --> voice button tapped to where you can hear the game sound.
answered 1 year, 1 month ago
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Duckie
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Question

Can it be plugged into an ipod?

asked 1 year, 1 month ago
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Anonymous
on A50 Wireless Headset
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2 answers
Answers
answer 1
It is wireless. And I don't believe so. Only the A40 or A30's can be plugged into mobile devices.
Age: Under 18
Gender: Male
 
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answered 1 year, 1 month ago
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MrCodec
San Francisco, CA, USA
+1point
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answer 2
Yes! Plug and AUX cable from your iPod to the Mixamp and it works just fine. I'm doing that as I type this out.
Age: 18 to 24
Gender: Male
answered 1 year, 1 month ago
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by
Curtis
Michigan, USA
+1point
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Question

I turned my headset on, red light, no sound, mixamp is on. Tryed to turn off the headset, green light comes on, wont turn off, what do I do?

Gender: Male
asked 1 year, 1 month ago
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Solstice
on A50 Wireless Headset
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answer 1
Try holding the button on the headset (The one you use to turn them on) and hold the power button on the mixamp. Wait until they both turn white, then wait until they connect. Then it should work. If it doesn't then I don't know.
answered 1 year, 1 month ago
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Steve1234321
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Question

Can I Easily Switch Between PC Speakers And Astro A50 Headset?

With my current wireless headset it automatically switches audio to it when I connect the wireless USB transmitter to my computer. My PC is connected to my speakers via 3.5 mm audio connector, and if I were to buy the Astro A50 headset I would connect it to my PC via the USB and optical audio connectors. My question is would my computer automatically switch audio to the Astro A50 headset when I turn on the wireless transmitter?
Age: 18 to 24
Gender: Male
asked 1 year, 1 month ago
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TheHeeyyy
Toronto, ON, Canada
on A50 Wireless Headset
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answer 1
I believe I have found the answer to my question. Because voice audio is handled by the USB audio drivers, a computer can be configured to switch to the headset as the audio recording device when the wireless transmitter is turned on. However, the speaker audio cannot be configured in the same manner, because the sound card cannot detect if the wireless transmitter is turned on. So the playback device would have to be changed in Sound settings whenever the headset is not being used to get audio, unless the speakers being used are connected to the optical audio out port on the wireless transmitter.
Age: 18 to 24
Gender: Male
answered 1 year, 1 month ago
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TheHeeyyy
Toronto, ON, Canada
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Question

Do you need the optical wire to hook up to the Xbox?

I have a 2008 arcade addition Xbox that does not have the optical outlet so is there a way I can still hook up and use my A50 or do I need to buy a new Xbox?
Age: 18 to 24
Gender: Male
asked 1 year, 1 month ago
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Turtle
Canada
on A50 Wireless Headset
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answer 1
Yes, there is a Digital Output on all of the cables. I.E. Composite, A/V, and VGA
answered 1 year, 1 month ago
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WeepingHobos
Dallas, TX
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Question

How will the A50 connect with respect to chat on XBL with the new Xbox One?

Currently you need a chat cable from the Mix Amp to the controller for the A40 or a chat cable from the TX Mix Amp to the Xbox 360 controller with the A40. So wondering how those devices will connect for chat, as well as the A50 wireless with the new Xbox One.
Age: 55 to 64
Gender: Male
asked 1 year, 1 month ago
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Skier7667
New York, NY, USA
on A50 Wireless Headset
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answer 1
It was announced previous headsets for the 360 will not work. However, the A40/A50s also function as a USB mic. If that is what the new Xbox ONE uses, they will work.
answered 1 year, 1 month ago
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WeepingHobos
Dallas, TX
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