Looking for Answers about A50 Wireless Headset?

Customer questions and answers for
A50 Wireless Headset

ASTRO Gaming is ready to invade the living room with the wireless A50 Headset. Experience Dolby 7.1 Surround Sound with clarity and performance powered by KleerNet's strongest 5.8Ghz solution available. Hear the difference that professionally tuned audiophile-grade sound makes.
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Customer questions and answers for A50 Wireless Headset

Question

Is there a way to turn down your mics sensitivity?

I love the A50's yet I am blowing my friends ear drums out due to the mic being so sensitive, can I change it?
Age: 18 to 24
Gender: Male
 
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asked 1 year, 2 months ago
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SIC
San Diego, CA, USA
on A50 Wireless Headset
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answer 1
No there is no way to do it. I have a few friends mention to me but it was always them having there volume up to high.
Age: 18 to 24
Gender: Male
answered 1 year, 2 months ago
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Iasis
Memphis, TN
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Question

can i replace the speakers on the a50s

my speaker blew and i wasnt playing them load but i was listen to music of them and i started to hear a rattling noise on some of the sound frequency's and it really bother me
Age: Under 18
Gender: Male
asked 1 year, 2 months ago
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Zacsam
Australia
on A50 Wireless Headset
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answer 1
NO. Attempting to do so voids your warranty. Contact there support.
Age: 18 to 24
Gender: Male
answered 1 year, 2 months ago
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Iasis
Memphis, TN
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Question

My A5o's are just a normal headset when I plug it into my xbox 360. Help!

I DO NOT have the newest version of the Xbox 360 ("Slim"), I have the Xbox 360 Elite, and no optical wire connected in. Is the optical wire needed in order to hear ALL the sounds and not just voice? It's hard to hear the TV with the A50s in because of the noise cancelling and all, so I only use them for my computer, but I bought them so that I could do both my Xbox and my PC... Help!
I'm 16.
Age: Under 18
Gender: Male
asked 1 year, 2 months ago
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Maximus
A house in New Jersey
on A50 Wireless Headset
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answer 1
All Xbox console have optical out on them. The one on the Elite is located on the Component cable where it comes out at the Xbox. Hope that helps otherwise do some searching on how to connect to a original Xbox and you will find it.
Age: 18 to 24
Gender: Male
answered 1 year, 2 months ago
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Iasis
Memphis, TN
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Question

My mixamp is plugged into my computer, my headset is on, but no sound. Help!

It's worked before without the optical wire. It's worked everytime I've used it since christmas. But for some reason, the sound doesn't play back. The sound on my computer is set to go to my headset, but I dont hear it. Also, whenever I unplug the mixamp, the speakers on my computer play the sound. This randomly just happened to me when I turned on my computer today. Help!
I'm 16, not some little kid.
Age: Under 18
Gender: Male
asked 1 year, 2 months ago
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Maximus
A house in New Jersey
on A50 Wireless Headset
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answer 1
Make sure your headphones are checked under your sound settings. Select sound, properties and then see what is selected. It may be that your astro is not being recognized. Also try unplugging them and plugging them back in. Sometimes that solves issues. You can also try plugging in the USB into another port.
Age: 55 to 64
Gender: Male
answered 1 year, 2 months ago
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Anonymous
Michigan
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Question

Will the mixamp TX fit inside the astro A40/A50 headset case?

asked 1 year, 2 months ago
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Anonymous
on A50 Wireless Headset
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answer 1
yes
answered 1 year, 2 months ago
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chris3733findmeonpsn
Anderson, IN, USA
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Question

If my headset optical cable is connected into my X-box, how can I get audio when I just want to use the headsets for TV audio?

The Turtle Beach headsets have dual inputs, one optical for X-box and the other RCA inputs for TV?
Age: 45 to 54
Gender: Male
asked 1 year, 2 months ago
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SOUNDER THE SURROUND MAN
Gaithersburg, MD, USA
on A50 Wireless Headset
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answer 1
Most Modern TVs have an Optical out on them in which you can plug the cable into. Without having to get an adapter and extra optical cable you could use that output and plug you Xbox in the way you normally would via HDMI or Component cable. HDMI would be the best option in this case but the better option would be the adapter that would have 2 inputs and 1 output.
Age: 18 to 24
Gender: Male
answered 1 year, 2 months ago
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by
Iasis
Memphis, TN
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answer 2
If it's just your xbox you connected then you can't get TV audio. You need to hook up your tv... If there's no cable in it then how do you expect it to work?

hook it up and it should work just fine.
Age: 18 to 24
Gender: Male
answered 1 year, 2 months ago
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Anonymous
Netherlands
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Question

How do i connect my astro a50 to both pc and xbox?

asked 1 year, 2 months ago
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Anonymous
on A50 Wireless Headset
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answer 1
You will need a Optical adapter with 2 inputs and one output and 2 extra optical cables.
Age: 18 to 24
Gender: Male
answered 1 year, 2 months ago
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Iasis
Memphis, TN
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answer 2
Easiest way is usb for the pc and toslink (optical) for the 360. If you want to take advantage of toslink (assuming your pc has an optical audio out) you'll need to buy a toslink switch from monoprice for around 10 bucks.
answered 1 year, 2 months ago
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Udderpunch
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Question

What exactly does it come with?

I am a bit confused on what it comes with and how all of this works, i currently have a XP500 and they have a video that explains it all, is there one for the A50?
Age: 18 to 24
Gender: Male
asked 1 year, 2 months ago
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Anonymous
on A50 Wireless Headset
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answer 1
Everything you need for it to function and work properly. There are plenty of videos on youtube going over this. I would recommend watching one by MLGSteggy if you can find his.
Age: 18 to 24
Gender: Male
answered 1 year, 2 months ago
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Iasis
Memphis, TN
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Question

xbox 360 astro A50 game volume problem

so my astro is all hooked up and all that, but I don't hear any game audio and I am just wondering if anyone has any troubleshooting ideas. (I have the A50 Audio system)
Age: 18 to 24
Gender: Male
asked 1 year, 2 months ago
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Anonymous
Camano Island, WA, USA
on A50 Wireless Headset
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answer 1
Try plugging into your computer and installing drivers under the support section of the website.
Age: 18 to 24
Gender: Male
answered 1 year, 2 months ago
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Waroto
Halifax, NS, Canada
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Question

Can the Astro a50 Headset work without the transmitter?

Basically, can a USB to Micro USB transmit the sound to the headset from the computer, or is that purely for power?
asked 1 year, 3 months ago
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ghost
USA
on A50 Wireless Headset
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3 answers
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answer 1
No.
Age: 18 to 24
Gender: Male
answered 1 year, 2 months ago
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Iasis
Memphis, TN
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answer 2
That can work. I have my headset plugged in with just the USB.

Hope that answers your question.
Age: 18 to 24
Gender: Male
answered 1 year, 3 months ago
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Anonymous
Netherlands
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answer 3
NO, read the product page please. its required, without it its only a headset. just spend 50 more dollars and get the bundle with the MIX AMP, it sends sound. the headset has only one cable and that's for xbox, and the headset will only function with the amp
answered 1 year, 2 months ago
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VAUZIX
Washington
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Question

Cant hear game volume

I got my A50 to day i plugged it in but i cant hear game volume all the cord's are in right and it it is all paired up but i can only hear voice?
asked 1 year, 3 months ago
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Anonymous
on A50 Wireless Headset
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answer 1
check you optical cable, make sure the red light is traveling through it and make sure its in the correct port, adjust the right ear cup amp volume using the press pad and volume dial.
answered 1 year, 2 months ago
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VAUZIX
Washington
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Question

my a50 wont turn off

turns back on after i turned it off
Age: 18 to 24
Gender: Male
asked 1 year, 3 months ago
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Shaq
on A50 Wireless Headset
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answer 1
This seems to be some sort of glitch when using the receiver to charge the headset. I recommend turning the receiver off and using a different USB source to charge the headset. I had the same problem and that fixed mine.
Age: 18 to 24
Gender: Male
answered 1 year, 3 months ago
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by
Iasis
Memphis, TN
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Question

my mix amp will update but my head set will not

I just got my A50's and I can update the firmware for my mix amp but I cannot update the firmware for my headset. How can I fix this?
asked 1 year, 3 months ago
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Anonymous
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answer 1
Make sure your charge cord is plugged into the headset and the mix-amp. This will sinc the units together and you will be able to update the headset.
Age: 55 to 64
Gender: Male
answered 1 year, 3 months ago
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Anonymous
Michigan
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Question

Why aren't my A50's working

I got Astro A50"s Edition over XMAS and they were fine for 2 weeks but now i can only move the chat volume up and down, the game volume wont change. Can anyone tell me why this is not working or if i can get a new one for free or how to fix it
Age: Under 18
Gender: Male
asked 1 year, 3 months ago
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T Dogg 11
Westport, CT, USA
on A50 Wireless Headset
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answer 1
First, let the headset charge over night so its at full charge. then try again. then if that doesn't work make sure you have the full update for the firmware on your receiver.if that doesn't work im sorry but you will need t send them in for repair.
Age: Under 18
Gender: Male
answered 1 year, 3 months ago
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Geen
Pittsburgh, PA, USA
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Question

Does this work with Mac?

Are all the features compatible with Macs? Either iMac or Pro Mac
Age: 35 to 44
Gender: Male
asked 1 year, 3 months ago
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Hiro
Sydney NSW, Australia
on A50 Wireless Headset
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answer 1
Yes. They do work with mac's and all you do it connect the USB to the USB port on your mac and your good to go
Age: Under 18
Gender: Male
answered 1 year, 3 months ago
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Geen
Pittsburgh, PA, USA
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Question

Whats the headsets wireless range?

How far from the transmitter can I go before it cuts out? (Ex. 30'-40')
Age: 25 to 34
Gender: Male
asked 1 year, 3 months ago
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TheKing
Ohio
on A50 Wireless Headset
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answer 1
Well, it does depend on where you go from the transmitter, but in many cases about 25 to 30 feet. I did find that if you are walking into another room, the range decreases somewhat and it begins to drop off, but having the ability to move about is a great feature.
Age: 55 to 64
Gender: Male
answered 1 year, 3 months ago
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Anonymous
Michigan
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Question

is it connectable to ipod/mp3?

hey
Age: 18 to 24
Gender: Male
asked 1 year, 3 months ago
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tim
on A50 Wireless Headset
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answer 1
only by using an AUX cable and connecting it to the AMP. The A50 is not capabale of being used like a normal headset.

if your wanting that function then purchase the A40 since it is able to do that. it can use an AUX cable to the Amp or have it connected using an AUX cable to the headset as if it was a normal headset.

in short, No the A50 cant do that on its own it requires the Mix amp.

The A40 can do that since it has swapable cables to allow it to be used directly with the ipod and also allows you to use the ipod with it and the Amp.
answered 1 year, 3 months ago
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VAUZIX
Washington
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Question

I have had my Astro A50s for a few days now. They worked fine until today. I got on my Xbox 360 and the audio in the A50s was missing. What do i do?

Age: 18 to 24
Gender: Male
asked 1 year, 3 months ago
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Thomas
United States
on A50 Wireless Headset
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answer 1
check the power box for your console. the headset may not be receiving enough power from the Xbox. it happens to me. And its normal.

Try unplugging all the cables, clean the ports of any dust and reconnect.

Check your Optical cable for any damages. that able is what sends the Audio.

Re-sync the headset and the Amp.

If this fails to work then attempt a firmware update if you haven't done so already.

If this all fails contact customer support on Astro Gaming if you bought here and notify them or do an exchange if you bought at a retailer near by where you live. There is most likely a power issue or a Audio problem in the Amp.

Happened with my A30 and it was my optical cable. And its common on alot of headsets. wired and wireless or any brand. usually a temp issue that fixes itself.
Age: 18 to 24
Gender: Male
answered 1 year, 3 months ago
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VAUZIX
Washington
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Question

What material are the ear cups made of?

Age: 18 to 24
Gender: Male
asked 1 year, 3 months ago
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PerfectIcus
on A50 Wireless Headset
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answer 1
Its a soft, rounded and puffy foam, covered in a soft fabric that that allows the headset to gently rest upon your ears with like no pressure at all!! It literally is like a super soft pillow to a memory foam for a bed or pillow. Insanely comfy!!

Ive torn an extra pair open to check since i get spare parts just incase for each Astro headset. Ive used and own each of the Astros to date and the A50 is the most comfy along with the A40
Age: 18 to 24
Gender: Male
answered 1 year, 3 months ago
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VAUZIX
Washington
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Question

Do they work with iPad???

I've been looking this headset and it looks perfect, but I don't know if it can be plugged on connected wirelessly to an iPad. I would like to know that, because I play mostly on ipad and I will only buy it if it's compatible.

If you answer YES to the question, please explain with detail how to do it, cuz obviously I don't want to waste $300.

Also, if I get the product and I don't like it or I have some sort of errors with it, could I refund the money??

Please answer this as soon as possible, I'm considering this as an option to buy soon.
Age: Under 18
Gender: Male
asked 1 year, 3 months ago
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NilFM99
Lleida, Spain
on A50 Wireless Headset
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answer 1
Its a wireless headset, the Ipad lacks the components necessary. Plus its not a PC.

The Astro A50 is wireless and has no cable on the headset itself to use as a connector.

Id recommend the A30 or A-Star since they are more intended for mobile use. The A40 will also work if your mainly wanting the only use Audio for a game since it can be used as an everyday headset as opposed to the A50 which is for Pro gaming and not everyday life.

Yes you can get a refund, and all products have a 1 year warranty for such issues. To refund and return you must contact Astro, since you live outside the US where Astro is from it will work differently how ever and may take longer
answered 1 year, 3 months ago
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VAUZIX
Washington
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